Delivery in Qatar
Delivery within Qatar is completed within 7 days. Orders may take a few additional days during seasonal and high-demand periods.
HISSA LINE
Delivery & Returns
Clear delivery and shipping information with a flexible return and refund policy before you place your order.
Worldwide Shipping
Worldwide orders are shipped through Express Aramex with a total order duration of up to 10 days.
Free Shipping
Free shipping is available on orders above 1500 QAR within Qatar & GCC.
Returns & Refunds — Qatar
A full refund may be requested if the order is canceled before tailoring or alteration begins. Ready-to-wear items, and items confirmed defective or incorrect, are eligible for a full refund after review.
Returns & Refunds — Outside Qatar
A full refund is available when an item is confirmed defective or incorrect.
Ready-to-Wear Size Exchange
Unused ready-to-wear items may be reviewed for a size exchange, subject to availability.
Customized Items
Once tailoring, alteration, color changes, or other customization has started, the item cannot be canceled or returned unless it is defective or incorrect.
How to Request
Contact Customer Care with your order number and clear photos. Approved refunds are returned to the original payment method.
Delivery timelines may vary slightly during peak periods, public holidays, customs processing, or courier delays.