Order Preparation
Most Hissa Line pieces are prepared to order within 1–2 business weeks. During peak and seasonal periods, preparation may take a little longer.
Store Policy
Store Policy
Clear Hissa Line terms for preparation, delivery, exchanges, refunds, and customized orders.
Urgent Orders
Urgent preparation may be available for selected orders within 2–3 business days. Availability is confirmed by Customer Care before the order is processed as urgent.
Delivery
Once dispatched, orders are sent with tracking. Delivery is typically within about one week, depending on destination, customs, courier conditions, and seasonal demand.
Free Shipping
Free shipping is available on eligible orders above 1500 QAR within Qatar and the GCC.
Exchanges
Exchange requests must be submitted within 2 days of delivery. Items must be unused, unworn, and in their original condition. Size exchanges are subject to availability.
Refunds
Refunds are only available when an item is confirmed defective or the incorrect item was received. Approved refunds are returned to the original payment method.
Customized Items
Customized, altered, or specially tailored items cannot be exchanged or returned unless they are confirmed defective or incorrect.
Customer Care
For order support, contact us on WhatsApp at +974 66128001 or email support@hissaline.com with your order number and clear photos where relevant.