Do you offer international shipping?
Yes. Worldwide orders are shipped through Express Aramex, with a total order duration of up to 10 days.
HISSA LINE
Frequently Asked Questions
Clear answers about delivery, order tracking, cancellations, returns, refunds, and exchanges.
How long does delivery take within Qatar?
Delivery within Qatar is completed within 7 days and may take a few additional days during seasonal and high-demand periods.
Can I cancel or return an order in Qatar?
Yes. A full refund may be requested if the order is canceled before tailoring or alteration begins. Ready-to-wear items, and items confirmed defective or incorrect, are eligible for a full refund after review.
What if I am outside Qatar?
A full refund is available when an item is confirmed defective or incorrect.
Can I exchange a ready-to-wear size?
Unused ready-to-wear items may be reviewed for a size exchange, subject to availability.
What about customized or altered items?
Once tailoring, alteration, color changes, or other customization has started, the item cannot be canceled or returned unless it is defective or incorrect.
How do I request a return or refund?
Contact Customer Care with your order number and clear photos. Approved refunds are returned to the original payment method.
What are your delivery options?
Within Qatar, delivery is completed within 7 days. Worldwide shipping is handled through Express Aramex and may take up to 10 days. Free shipping is available on orders above 1500 QAR within Qatar & GCC.