FAQ
Answers to the most common questions
Find clear guidance on shipping, returns, order tracking, courier contact, and available delivery options
Do you offer international shipping?
Yes, we offer international shipping. Please contact us at +974 6612 8001 for more details.
How can I return an item?
To return an item, please follow the instructions outlined in our Return Policy and contact our Customer Service team for assistance.
What is your return policy?
All sales are final. We do not offer refunds or exchanges for any items, regardless of the reason for return. This includes unworn, unwashed items with original tags attached.
Exception: Orders within Qatar may only be canceled if the customer contacts us before the delivery staff departs.
How can I track my order?
You can track your order by logging into your account on our website and checking the order status, or by using the tracking number provided in the shipping confirmation email.
How can I contact your couriers?
You can contact our couriers directly using the tracking information provided in your shipping confirmation email, or by reaching out to our Customer Service team for assistance.
What are your delivery options?
Our delivery options vary based on your location and the item purchased. Please refer to our Delivery Options page for more information on the available shipping methods.
Need More Help
If you need further assistance, our customer care team is available to guide you with clarity and care.